Delivery Options

CHRISTMAS UPDATE

We are closed for the Christmas and New Year holidays until Monday 5 January. All orders placed during the holiday period will be processed as soon as possible when we reopen on the 5th. Please be aware that payment may be captured before your order is processed. If you wish to cancel and order or request a refund, please send us an email and we will be glad to assist as soon as we return in January. We wish you all the best for the festive season!

DOMESTIC AND INTERNATIONAL DELIVERY

We offer domestic and international delivery, with the following options available.

UK delivery

Royal Mail First Class (untracked): £5

Royal Mail Signed For (limited tracking): £7.50

DHL Express (tracked): £12

Free DHL Express (tracked): Orders over £100

International delivery

DHL Express (tracked): £25

Please note that we cannot ship to PO boxes or to overseas military addresses. All international orders are sent Duty Unpaid (also known as Delivered at Place), meaning that we do not accept responsibility for any additional charges, import taxes or customs fees. Any such fees that may apply in the destination country must be covered by the customer.

Postage policy

When ordering please ensure that you correctly enter your Billing Address (where your credit card is registered) and Delivery Address (where you want your item delivered to).

All orders are sent to the delivery address the customer enters at checkout when placing their order. We do not accept any liability for any parcel lost, delayed or rejected because of:

Incorrect or incomplete addresses being entered, including but not restricted to: spelling errors, missing house/flat numbers, incorrect or incomplete postcodes & students living in halls who have not included their flat and room details.

Unauthorised address use, including university campus addresses, as the mail room/sorting office will reject parcels that do not belong to registered residents or staff.

Parcels delivered to addresses where the delivery person does not have access to deliver to the flat/room specified and has to deliver the parcel to a reception or post room/area.

Adjustments that are made to the delivery instructions after the parcel has been despatched eg. changing the delivery address to a collection point, or selecting a "Safe Place" for the parcel to be left.

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